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Updates from TPCC about coronavirus (COVID-19)

Monday, March 30, 2020
 
Fellow Members:

During these unusual, trying times, the board remains committed to our fiduciary duty of ensuring the club’s long-term success, the safety of our members and staff, and fulfilling our vision of being “the most vibrant, welcoming, family-oriented country club in Southeast Michigan.”

The government-mandated closure has been hard on everyone; members, employees, guests, and vendors. We must stand together and remember it is all done in the best interest of these same groups of people. We can’t risk this virus spreading any faster or farther than it already has. While this, understandably, is a hardship, it is a hardship we all bear. The management of the club has taken swift, decisive action to reduce costs. We’ve laid off all non-essential personnel pursuant to Governor Whitmer’s Executive Order No. 2020-21, turned down/off the heat where we can, and eliminated discretionary expenses. Unfortunately, labor is only part of our costs (and while we can cut wages, we still must pay our portion of our employees’ health/dental insurance and workman’s comp). We also have to maintain the golf course (apply fertilizer, pesticides, fungal retardants, etc.) in order to prepare for play later in the season and pay our other bills that recur regardless of member use of the club (property insurance, leases, interest, loan obligations, road association fees, sewage association fees, IT expenses, property taxes, telephone, electricity, and heat). This amount is about equal to what we take in for dues each month. Our take-out business basically breaks even (the sales cover the labor and food costs). We’ve also had some members resign out of necessity (which we totally understand and will welcome back as soon as their situation changes) and lack of use, so our dues revenue will be down some. We are applying for the Small Business Loans the government is offering, as well as looking at the Small Business Tax Relief that is also being made available. We’ve stopped all capital projects (except those in progress) and are deferring maintenance wherever possible.

All this is being done to ensure our ability to prosper in the future. We believe that this pandemic may last a while, and we are prepared to weather the storm. Additionally, we understand that it is frustrating for us all to pay our dues and not be able to use the club. It is with this knowledge that we want to make the situation a little easier for you to bear. Starting in April, we’ll be eliminating capital fees while we are closed, as well as eliminating our food and beverage minimum ($133 per month) for the same period of time. 

This will extend through the month when we receive the “all clear” to reopen for business. We’re planning to reschedule the Annual Meeting to occur within about two weeks from when we open, and we’ll be sending out email copies of the meeting documents several days prior to that so you will have the opportunity to study them before the meeting.

We look forward to this unsettling period in our lives being behind us and enjoying our beautiful club and friends again. We wish you well, thank you for being a part of this wonderful family and will see you very soon, when it is safe.

Best wishes,
The Board of Directors

 


Saturday, March 28, 2020
 

Dear Members,

 

We sent an email on Friday to our members, allowing play on the golf course. We were under the impression that as private Club, members would be able to walk the golf course and play golf as long as no services were made available to the golfers, the Club remained closed, and CDC guidelines were being followed. Other private clubs in the area were under the same impression.

 

Today, a spokesperson from Governor Whitmer's office, Tiffany Brown, provided further clarification on private golf courses in Michigan. Ms. Brown said, "Golf courses, whether public or private, are not allowed to stay open, and golf course employees can't be asked to report to work". Effective immediately, the golf course is closed to play of any kind until the current Stay Home Executive Order expires or until further clarification comes from the Governor's office, we will continue to keep the membership informed. 

 

The only employees currently working at Travis are considered "essential critical infrastructure workers" and/or "essential workers critical to conduct minimum basic operations." Both are permitted to work under Executive Order 2020-21.

 

It is important to know that individuals violating the order will be susceptible to fines or other penalties. Michigan Attorney General, Dana Nessel, commented recently that willful violations of the order can result in $500 fine and/or 90 days in jail for each violation and that violations should be reported to law enforcement that oversee that jurisdiction in which the alleged offense occurred.

 

The safety of our members and employees is of the utmost priority. The Executive Order requires your cooperation in this matter. We will get through this. As we all adhere to the Governor's order and practice the CDC guidelines, the sooner we can put this behind us.

 

Stay Safe and Healthy,

 

Management.

 



Thursday, March 26, 2020

Dear members, 

First and foremost, please stay safe and healthy. We are all very concerned with the COVID-19 pandemic and the daily challenges that are being imposed on all of us. We will do all that we can to continue services that are allowed under Executive Order 2020-21 and to follow the guidelines provided by the CDC.

Golf

Many members are taking advantage of the "walk only" use of the golf course. Executive Order 2020-21 allows individuals to engage in outdoor activity, including walking, hiking, running, cycling, or any other recreational activity consistent with remaining six feet apart from people from outside the individual's household. We are pleased to provide you with this opportunity, but it is presenting some challenges.

Currently, the golf course plays "backwards." You may ask, "What does that mean?" It means the flagsticks are placed in the silver tee boxes and not in the greens. You play the hole backwards from the fairway in front of the green to the silver tee box on the same hole.

On Wednesday, April 1st, we are planning to put the flagsticks in the greens. At that time and only then will you be able to play the golf course forward (from tee to green).

During this period, there are no rakes in the bunkers, the restrooms on the golf course are closed, and no services are available to the golfers. Restrooms on the lower level of the clubhouse are open from 9:00 a.m. to 5:00 p.m. daily. However, no more than five people can enter the clubhouse at one time. The clubhouse and all other amenities remain closed until further notice.

Effective immediately, "closed hours" are now in effect. The golf course is closed for play, specifically before 7:00 a.m. and after dark.

All dog walking and recreational use of the Club property (golf course) is suspended during the hours of 7:01 a.m. to dusk. Due to the high volume of golfers currently playing golf during the hours of 7:01 a.m. to dusk, it is no longer safe to allow members and/or homeowners to walk their dogs, exercise, or use the golf course for any other recreational use other than golf during this time frame.

Currently, only Travis Pointe employees that meet the criteria of Essential Critical Infrastructure Workers or Essential Workers To Conduct Minimum Basic Operations are allowed to work. This means that the Greens and Grounds crew are maintaining the golf course with only six (6) employees and are not allowed to offer services to the members. Therefore, we respectfully ask that you be vigilant in repairing ball marks and filling divots, practicing proper golf etiquette, and respecting the golf course.

Online Take-Out

The new online take-out menu will be available for take-out orders on Saturday, March 28th. We are using Google Forms, and there are limitations specific to this use. Please take the time to read the instructions prior to placing your order.

We will be offering an Easter to-go menu online by March 31st. Orders must be placed by Monday, April 6th, at 2:00 p.m. We will be able to accommodate all orders.

Looking Forward

Although we are currently closed and only offering take-out services, we want to assure you that the management team is also looking forward and preparing to open all Club amenities as soon as Governor Whitmer gives an Executive Order allowing businesses to open.

Thank you,

Management


Monday, March 23, 2020
 

Dear Member,

 

In these challenging times, our primary concern is the safety of our members, staff, and guests, and doing our part in the prevention of the spread of the coronavirus.

 

Today, Governor Gretchen Whitmer has issued Executive Order 2020-21 (COVID-19), which goes into effect Tuesday, March 24, 2020, at 12:01 a.m. and continues through Monday, April 13, 2020, at 11:59 p.m.

 

The Executive Order 2020-21 states:

 

"for at least the next three weeks, individuals may only leave their home or place of residence under very limited circumstances, and they must adhere to social distancing measures recommended by the Centers for Disease Control and Prevention when they do so, including remaining at least six feet from people outside the individual's household to the extent feasible under the circumstances."

 

"individuals may leave the home or place of residence to purchase groceries, take-out food, gasoline, needed medical supplies, and any other products necessary to maintain the safety, sanitation, and basic operation of their residences. "

 

"Executive Order 2020-21 prohibits all businesses and operations from requiring workers to leave their homes, unless those workers are necessary to sustain or protect life or to conduct minimum basic operations. Businesses and operations are to designate the workers that meet these criteria, and must adopt social distancing practices and other mitigation measures to protect workers and patrons in the performance of that necessary work."

 

Effective Tuesday, March 24, 2020, at 12:01 a.m., the following is a list of current services and announcements of future services based upon the information we currently have:

 

Golf:

  • The golf course continues to be open to walkers through Monday, April 13, 2020. Golfers are expected to practice social distancing and follow the recommendations of the CDC.
  • Restrooms on the lower level of the clubhouse are available for use from 8:00 a.m. to 5:00 p.m.
  • The Golf Shop is closed until further notice. Rocky will continue to communicate with members and staff via email (rmullendore@travispointe.com).
  • We hope to open the golf course and practice facilities on Tuesday, April 14, 2020, depending upon information provided by Governor Gretchen Whitmer.

Tennis:

  • The outdoor tennis courts are closed until April 14th. However, we will open the outdoor tennis courts for play if the vendor who prepares the clay courts is still open for business, and we remain on their schedule for April 1st. We will keep you updated on opening the outdoor tennis courts as we get more information.

Social Events:

  • All social events are canceled through April.
  • The Chef is working on take-out menus for Easter and Mother's Day Brunch.

Take-Out Services:

  • Take-out service is available from 4:00 p.m. to 8:00 p.m. Tuesday through Saturday.
  • Please provide your name, member number, description of your vehicle, and phone number when placing your order. We will call you when your order is ready. You no longer need to call the Club when you arrive to pick up your order.
  • All wine purchases will be priced at cost plus 15% during the closure of the restaurant. Wine orders of three or more bottles should be placed through Keith MacBride and will be available for pick-up when the vendor delivers to the Club.
  • Delivery service is available to members who live in the Travis Pointe Community.
  • Gift Certificates are available for purchase.
  • We are constructing an online menu service that will be available to members on Thursday, March 26, 2020. More details will be announced on Wednesday.

All other clubhouse amenities are closed until further notice.

 

Stay safe and healthy!

 

Management




Friday, March 19, 2020

Dear Members,

At this unprecedented time, there is a lot of uncertainty about what's happening and what comes next. Travis Pointe Country Club has been a special place for our members and our staff. Our management team is working hard to ensure that when this temporary closure is over, we are here to welcome all of you back to your home away from home. Our maintenance staff is working hard on the previously planned renovations, and we will continue to share these photos on Facebook and Instagram.

The Club may be closed, but the Club community is not.

Many of you have asked about the health and welfare of the Club's staff. Your concern for Club staff means a great deal to us, and we are grateful for your continued membership and support. The management team have made fiscally responsible decisions in the best interest of the health of our Club. These decisions have been difficult. Both hourly and salaried employees have been laid off in various departments, including golf, locker room staff, maintenance/house cleaning, administrative, the majority of our food and beverage staff, and the entire tennis department. Our employees are pulling together to take care of each other and the members. They are a special group of people.

If you are missing your Club friends, consider balancing your social distancing efforts with opportunities to check in on one another: phone calls, FaceTime calls, emails-all CDC-approved ways to connect socially.

For years, we have been there for each other, and this time will be no different. We look forward to seeing you at the Club again soon.

Stay safe and healthy!


Friday, March 19, 2020

Take-out Service Update

Last night, Thursday, March 19th started successfully. Both phone lines were taking orders, and things appeared to be going smoothly. Then it happened. A Comcast Outage! Our phone system and emails are internet-based. Once Comcast went down, we had no way of contacting the members or for the members to call into the club. Well, Comcast is up and running, and so are we.

We look forward to taking your food orders today, especially with the new take-out daily specials.

Be assured; we continue to follow the recommendations from the CDC to protect our staff and our members from the spread of the coronavirus.

Golf Course

The golf course is open to walkers through March 31st. We respectfully ask that golfers practice social distancing and follow the recommendations of the CDC. Please do not come to the club if you are sick or if you have been instructed to self-quarantine. Here are a few more helpful hints to follow while enjoying golf:
  • Restrooms on the lower level of the clubhouse are available for your use. No other clubhouse amenities are open until further notice. Hand-wipe dispensers have been installed in both bathrooms. Please throw hand wipes in the trash can and not in the toilet. The hand wipes are not biodegradable.
  • There are only four (4) members at a time in the Golf Shop.
  • Please leave the flagstick in place.
  • Please keep six (6) feet of distance between your fellow golfers and our staff.
Tennis
  • Outdoor tennis courts: the outdoor tennis courts are currently closed. Racquet Sports are scheduled to prepare the clay courts for use on or about April 1st. The irrigation system will be turned on as soon as the golf course opens. Irrigation is necessary to open the outdoor courts. As soon as we can open the outdoor courts, we will let you know.
Emails
  • The management team is being inundated with emails and questions. We will respond to your emails as quickly as we can. We thank you for all of your recommendations and ideas. We are focusing most of our time and energy on putting new practices in place and acting upon your suggestions. 
Be Well,

Management


Wednesday, March 18, 2020
 
The golf course is currently open for play and is designated to walking only. No golf carts are allowed on the course at this time. We are constantly reviewing restrictions placed on our industry, but we are planning to open the golf course and practice facilities for the season on Tuesday, March 31st.
 
  • If you're wanting to pick up your golf bag, call or e-mail the Golf Shop (734-662-5703) to schedule a pick-up time between 10:00 am and 2:00 pm Tuesday through Saturday. Please be patient with us, as Rocky is the only golf attendant available at this time.
  • Restrooms on the lower level of the clubhouse will be open from 9:00 am to 5:00 pm Tuesday through Sunday. Currently, the Clubhouse remains closed, and the restrooms on the course and All Sports Café remain closed until Tuesday, March 31st. 
We are continuously following the guidelines from the CDC and adhering to the Executive Orders issued by Governor Whitmer. For all of our communicated coronavirus (COVID-19) updates, please visit our dedicated website page located under Our Club (or click here).
 
Thank you for your continued support of Travis Pointe, its members, and its employees
 
Wednesday, March 18, 2020

Thank you for supporting the Club's curbside and take-out service. We tripled our normal volume of take-out orders on the first day. To further assist you with your take-orders, here are some helpful hints:
  • The phone number to call is 734-662-2582. Please be patient with Tiffany when calling in your order. The Club has only one phone line to place an order. Frequently, Tiffany will have two or three people on hold waiting to place an order. You can also leave a voice message, and Tiffany will call you back as soon as she is finished with the current take-out order.
  • Our current hours of service are from 4:30 p.m. to 8:00 p.m.
  • When picking up your order curbside, you will not be presented with a chit. If you would like to leave a gratuity, please let the attendant know or do so while placing the order.
  • The Club has a Specially Designated Merchant (SDM) License which allows us to sell beer or wine to our members with take-out orders. All purchases of wine and beer apply to your food and beverage minimum. We are limiting the purchase of beer to no more than six (6) beers with each take-out order. This service is also available through the take-out delivery service to members within the Travis Pointe Community. The Club employee delivering alcohol to your home is required to verify the individual accepting delivery is at least 21 years of age. The Club's Beverage Menu can be found on the member website under Dining > Menus.
  • The Club will not be making take-out deliveries outside of the Travis Pointe community.
  • Hours of operations for take-out deliveries to members within the Travis Pointe community have been extended to 8:00 p.m. This delivery service is now available Tuesday through Saturday from 4:30 p.m. to 8:00 p.m.
  • The Club is offering the full Dinner Menu and the Club Classics menu to order from. We will not be offering weekly specials until further notice.
Another way to support the Club is to purchase gift certificates for food and beverage. The certificates can be purchased for any amount, small or large. Alcohol purchases, gratuities, and taxes will not be included in the amount of the gift certificate. These purchases also apply to your food and beverage minimum. In the coming days, the Club is creating a take-out menu for homeowners in the Travis Pointe community. The menu will be accessible through the guest page of the Travis Pointe website. Non-members in the community will be limited to food purchases only.


Tuesday, March 17, 2020
 
As the events surrounding the COVID-19 pandemic continue to unfold, our number one priority continues to be the safety and well-being of our members and our employees at Travis Pointe Country Club. Along with all of you, we are watching and learning more and more about COVID-19 and the impact it is having locally and globally.
 
As of today, we do have additional changes we are making, and you will be receiving emails daily as we have more information provided to us. Effective tomorrow, the following will be implemented:
  • The Tennis Shop will be closed. Tom Moore will be available to answer any questions through e-mail at tmoore@travispointe.com.
  • The Golf Pro Shop will operate at reduced hours from 10:00 am to 2:00 pm Tuesday through Saturday. If you need to pick up your golf bag, please make arrangements through the pro shop, and we will make sure someone is here to give it to you.
  • Curb take-out service will be available from 4:30 pm to 8:00 pm.
Our Aquatics and Fitness Director Kara Smith will remain available in office from 9:00 am to 3:00 pm Monday through Thursday to answer any questions. She also can be reached at ksmith@travispointe.com.
 
This situation is constantly evolving and we will update you as we find out more. Please visit our website (or click here) to view all communicated updates regarding coronavirus (COVID-19). 
 
Thank you for your continued support of Travis Pointe, its members, and its employees.

Monday, March 16, 2020

In compliance with Executive Order 2020-9, "the following places of public accommodation will be closed; restaurants, cafes, coffee houses, bars, taverns, brewpubs, distilleries, clubs, movie theaters, indoor and outdoor performance venues, gymnasiums, fitness centers, recreation centers, indoor sports facilities, indoor exercise facilities, exercise studios, spas, and casinos" effective Monday, March 16, at 3:00 p.m.
 
The following club recreational amenities, restaurant, and bar are closed until Monday, March 30, at 11:59 p.m.:
 
* Fitness center
* Indoor tennis courts
* Indoor pool
* Aerobics rooms
* Racquetball court
* Men's and women's locker rooms
* All dinner and bar service inside the building
 
Curbside to-go service is available during normal business hours (4:30 p.m. to 9:00 p.m. Tuesday through Saturday). Delivery service for take-out will be available to members living within the Travis Pointe community on Tuesday through Saturday from 4:30 p.m. to 6:30 p.m. The club menus can be viewed here.
 
Tom Moore, Rocky Mullendore, Kara Smith, Kori Isaac, and Guy Guarino will be available to help with member needs during the following hours of operation:
 
*Golf: Tuesday through Sunday from 9:00 a.m. to 5:00 p.m.
Administration: Monday through Friday from 9:00 a.m. to 5:00 p.m.
Swim & Fitness: Monday through Thursday from 9:00 a.m. to 3:00 p.m.
Tennis: Monday through Friday from 8:00 a.m. to 4:00 p.m.
Sales and Membership: Monday through Friday from 9:00 a.m. to 5:00 pm.
 
*Golfers can still play the golf course backwards. The practice facilities remain closed, but the club will keep you informed as soon as they become available for use.
 
The Annual Meeting will be rescheduled for a future date.
 
The club has created a coronavirus webpage on our member website (located under the Our Club tab) which will compile all of the past and current communications to the membership, as well as links to the CDC and the MDHHS. It can be viewed here.
 
We will keep you informed as updates occur in this very fluid situation.

Thank you for your continued support of Travis Pointe, its members, and employees.

Friday, March 13, 2020

Notice to members:
 
We want to assure you that we are taking the necessary steps to keep you and your guests safe from the spread of coronavirus (COVID-19).

- We have been increasing the sanitation of frequent touchpoints around the club, paying particular attention to doorknobs, railings, light switches, etc. We are staying up to date with the recommendations from the CDC. We will continue to take the necessary steps to reduce the spread of the virus.
- We have encouraged our employees to stay home when they are feeling ill and respectfully ask the same of our members. 
 - For our curbside dining, we do not require members to sign chits.
- Starting Tuesday, March 17th, for the next two weeks, we will offer food delivery from 4:30 pm - 6:30 pm Tuesday - Saturdays for those members who live in the Travis Pointe Community.
- Starting this Sunday, our breakfast buffet will no longer be self-serve. A food service attendant will serve your food selections.Notice to members: 

Thursday, March 12, 2020

Dear TPCC members,

The state of Michigan has confirmed two cases of coronavirus (COVID-19), and the Centers for Disease Control and Prevention (CDC) believes this virus will likely become more widespread in the coming weeks and months. Because of this, TPCC is addressing the COVID-19 risk with the objective of keeping our members, guests, and employees safe. TPCC is following CDC and local health department recommendations and guidelines so we can help prevent the spread of this virus.
We are making adjustments and implementing the following:
  • We will disinfect frequently touched surfaces such as door handles, handrails, and light switches.
  • We will disinfect our fitness center equipment, weights, and machines.
  • We will have sanitizing wipes available in areas throughout the club.
We have instructed our staff to stay home if they are feeling sick and to wash their hands for a minimum of 20 seconds with soap and water. We will continue to follow the CDC and our local health department's recommendations, and we will monitor this situation and communicate any changes or recommendations.

Respectfully,

TPCC Board of Directors
 
Click here for more information and updates provided by The Center for Disease Control and Prevention (CDC).


Helpful websites and resources:

https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://www.michigan.gov/mdhhs/
https://www.michigan.gov/coronavirus/